Kristin has helped companies in multiple industries to manage operations smoothly while taking great care of their customers. She believes that an organized, team-oriented work environment is foundational to customer relationships. Systems that enable team members to work efficiently without hindering their ability to solve problems are essential.
Kristin is of the mindset that if something needs to be done, you do whatever you need to to get it done. SmartMelter®’s collaborative environment was a perfect fit for Kristin’s skills and work ethic.
Background and Education
Kristin has a background in understanding human behavior. She earned a B.S. in Psychology from Virginia Tech and an M.A. in Applied Developmental Psychology from George Mason University. It didn’t take long for Kristin to apply her strengths to customer relationship management and problem solving. Kristin has worked in larger corporate environments where tasks tend to be segmented, and she recognized the strength in PaneraTech’s culture as everyone is able to take ownership of a project.
“Here there is so much more freedom because of the nature of the business and the size of the business. That was really intriguing to me about this company and this position. I’ve been here almost a year now and if I need to get something done I just use what resources I have to get it done.”
Primary Role at PaneraTech
Kristin coordinates every SmartMelter® project from first inquiry through the post-inspection call. She makes sure that every detail is taken care of, such as analysis of customer needs, scheduling of equipment and personnel, and on-boarding of each new company into the SmartMelter® system. Her work ties the entire team together so that customers experience a well-executed inspection.
Kristin played a key role in the design of the the project management structure for SmartMelter®, and her contribution has allowed the company to scale their operations while keeping a high standard of customer service.
Working at PaneraTech
Kristin loves the entrepreneurial environment at PaneraTech.
“Everyone here takes so much pride in their work. There is much more satisfaction working with this group because everyone really values their work. Everyone motivates each other.”
